Who do I contact regarding my loan?

Your point of contact depends on when your loan originated:

• Loans from May 2026 or newer are managed by KeyPoint Credit Union.
          ◦ You can log in to your borrower portal at www.kpcu.com.
          ◦ To contact KeyPoint Credit Union customer support: Email greenlending@kpcu.com or
              call 408-731-4160.

• Loans from December 2025 or earlier are managed by Maps Credit Union.
          ◦ To contact customer support, visit: www.mapscu.com/appliancefinancing or call or text
              503-588-0181.